TOTAL REHAB ORTHOPEDIC AND SPORTS MEDICINE, P.C. PRIVACY POLICY

Total Rehab Orthopedic and Sports Medicine, P.C. has adopted this Privacy Policy governing the collection, use and disclosure of information. The terms TR, We, Us and Our include Total Rehab and our affiliates and subsidiaries. This Privacy Policy applies to the processing of information about you that we collect when you use our website. This Privacy Policy does not apply to any information you may provide to third-parties.

Information you give to us

We are unable to provide you with certain products and services if you do not provide information to us. Therefore, in order to process your requests and orders, it may be necessary to collect personal data from you, including, but not limited to your name, address, e-mail address, date of birth, telephone number and/or credit/debit card information. We may also collect additional (non-mandatory) pieces of information you may be asked to provide, or which you may choose to provide by posting on a forum, filling out a web form or when you communicate with us, such as your interests, preferences, age, gender, feedback, and survey responses so that we can better understand our customers. We also obtain information about you where we have the appropriate permissions to do so or as otherwise authorized by applicable law.

Information we collect automatically when you use our sites or services

We may collect information about you interaction with our sites and services from the devices you use, such as your unique device ID, device type and advertising ID. We may also collect information about your visits and activity on our Platform including the content and any advertisements that you view and interact with, the address of the site from which you arrived and other technical data about your equipment, browsing actions, and patterns (such as the pages your view, the links you click, the items you add to your shopping basket, the length if your internet session, your IP address and approximate location at the time of browsing). This information is collected using cookies or similar technologies.

Information collected from other sources

We may collect your information with information we collect from third parties or public sources, including analytics providers, advertising networks, and publicly available sources.

Children’s data

Our Platform is not intended for children under the age of 18. If you are under 18, please do not provide any information to us. You must be at least 18 years of age to use our website services.

How we use your information

We may use your information for the following purposes

  • Service Access and Registration: to register you as a new customer when you purchase a product or service from us or create an account on one of our sites in order to access one of our services.

  • Sales and Fulfilment: to process and deliver your order; to manage payments, fees, and charges; to collect and recover money owed to us; to provide you with services you have requested from us when we collected the information from you.

  • Customer Relationship Management: to contact you about your account, subscription or other order; to provide you with customer service (such as responding to questions, concerns, and feedback and contacting you via email, telephone, SMS/text, post, direct message or other similar communication method for this purpose); to notify you of material changes to our terms or this Privacy Policy; to send you service related communications; to ask you to leave a review to take a survey.

  • Business Administration, Systems and Security: to administer and protect our business and our sites such as troubleshooting, testing, system maintenance, support, reporting and hosting data; to ensure network and system security and prevent detect, mitigate and investigate fraud, security breaches and other prohibited or illegal activities; to verify your identity.

  • Data Analytics: to measure the performance of our marketing campaigns (for example, analyzing open and click rates); to provide insight and analysis to our customers for ourselves and our business partners.

  • Marketing: to provide you with marketing via email, post, telephone, SMS/text, social media and other digital channels (including Facebook Custom Audiences and Google Custom Match); to make suggestions and recommendations to you about goods and services that could be of interest to you. See Marketing below for more information.

  • Advertising: to select and deliver advertising and content to you and measure the delivery and effectiveness of such advertising and content.

  • Personalization: to personalize content, services and communications and target advertising, as further explained in Personalization and Advertising section below.

  • Aggregation and Anonymization: to aggregate and anonymize your data, so that we can use it to enable us to sell advertising and monitor the efficacy of our business partnerships.

Marketing

If you would prefer not to receive direct marketing communications, simply let us know at any time by writing to stacey@totalrehab-pt.com or by following the opt-out instructions in the relevant communication. Please note that this will not stop you from receiving service messages from us.

What will we disclose and share with third parties?

We share your personal data with our third-party service providers for the purpose outlined in this Privacy Policy, such as to enable them to process a request, order or service; to supply you with a prize in the event you win a competition; or in order to obtain information, Any third parties we contract with to process your data on our behalf are subject to contractual obligations to protect the security of your data in accordance with the terms of this Privacy Policy.

We share your information with advertisers, ad servers, ad networks and content recommendation services to select and deliver advertising and content, and target and personalize advertising and content both on our sites and on selected partner sites. This will not include any information which directly identifies you in the real world, such as your name, email address, address or phone number. However, by interacting with or viewing an advertisement or content, you should be aware that the third party could make the assumption that you met the targeting criteria used to display the advertisement or content. We also share your information with analytics and search engine providers to assist us in the improvement and optimization of our sites.  

We may merge with or be acquired by another business. If this happens we share the information that relates to you with that other business. You will be sent notice of such an event.

We reserve the right to disclose your personal date in order to comply with the law, applicable regulations and government requests. We also reserve the right to use such information in order to protect our operating systems and integrity as well as other users.

How do we protect your information?

Once we have received your data we will take steps to ensure that it is treated in accordance with any applicable laws. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Other websites

Please note that clicking on links and advertisements on our sites could result in you being transferred to another website, where data privacy practices vary from ours. If Transferred to another website you should consult their privacy policy as we are not responsible for, and have no control over, information that is submitted to or collected by these third parties.

Your Rights

You have certain rights in relation to the personal data we hold about you, which we detail below. Certain rights only apply in specific circumstances as set out in more detail below. We have also described how you may exercise those rights. When you exercise your rights, we need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We will also contact you to ask you for further information in relation to your request to speed up our response.

You have the right to:

  • Request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

  • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we need to verify the accuracy of the new data you provide to us.

  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no legitimate reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we could have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we are not always able to comply with your request of erasure for specific legal reason which will be notified to you, if applicable, at the time of your request.

  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) but you object of the processing on the ground that it impacts your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes (more information on your marketing choices can be found in the Marketing section above).  In certain cases, we will demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios; (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase is; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

  • Withdraw consent at any time where we are relying on consent to process data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.  

If you wish to exercise any of the rights set out above , please contact us using the details provided in the How to Contact Us section below.

Choice of Law and Forum

You agree that the laws of the state of Iowa govern the Privacy Policy and any claim or dispute that you may have against us, without regard to any conflict of laws rules. The parties acknowledge that this Privacy Policy evidences a transaction involving interstate commerce. Notwithstanding the foregoing with respect to applicable substantive law, any arbitration conducted pursuant to the terms of this Privacy Policy shall be governed by the Federal Arbitration Act (9 U.S.C., Secs, 1 – 16).

You further agree that any disputes or claims not subject to the arbitration provision discussed above shall be resolved by a court located in Poweshiek County,  Iowa and you agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action. PLEASE NOTE THAT BY AGREEING TO THIS PRIVACY POLICY, YOU ARE: (1) WAIVING CLAIMS THAT YOU MIGHT OTHERWISE HAVE AGASINT US BASED ON THE LAWS OF OTHER JURISDICTIONS, INCLUDING YOUR OWN; (2) IRREVOCABLY CONSENDING TO THE EXCLUSIVE JURISDICTION OF, AND VENUE IN, STATE OR FEDERAL COURTS IN POWESHIEK COUNTY, IOWA, FOR ANY DISPUTES OR CLAIMS BROUGHT UNDER THIS PROVISION; AND (3) SUBMITTING YOURSELF TO THE PERSONAL JURISDICTION OF COURTS LOCATED IN POWESHIEK COUNTY, IOWA FOR THE PURPOSE OF RESOLVIONG ANY SUCH DISPUTES OR CLAIMS.

Changes to our Privacy Policy

We keep this Privacy Policy under review and will update it to reflect changes in our privacy practices. Any updates will be made on this pate so that you can always find out what information we collect, how we use it and under what circumstances we will disclose it.

How to contact us

If you have any queries relating to this Privacy Policy, please contact us by writing to us at stacey@totalrehab-pt.com